Refund Policy

Overview

At Projecta we build power management, charging and jump starting equipment that has to work when it matters. Our products are tested in controlled conditions and in the field before they reach you. If something isn't right with your order, the steps below explain how a return works.

Returns and exchanges

You have 30 days from the date you receive your order to request a return or an exchange.

All return requests must be submitted through our support team at help.projectapower.com. Select the reason that matches your request—Returns, Exchanges or Warranty—so it reaches the right person without delay.

Include your order number, which is in the confirmation email you received when you placed the order.

Once your request is approved you will be issued a Return Material Authorisation (RMA) number. This must accompany your return.

All returned products are inspected on arrival. We aim to accept every eligible return, and the following conditions must be met:

• The product is unused and in its original condition.
• All labels, tags and packaging are intact and in original condition.
• The RMA number is included with the returned goods.
• The goods reach Projecta within 14 business days of the RMA being issued.
• The return shipment is packaged securely to prevent damage in transit.

Damaged, faulty or incorrect products

If your product arrives damaged, faulty or incorrect, we apologise and will sort it out as quickly as we can.

• Submit a request at help.projectapower.com and select Damaged, Faulty or Incorrect Product as the reason for contact.
• Include your order number from your confirmation email.
• Add as much detail as you can in the message field, including photographs where relevant, so we can process the claim faster.

Our team will review the information and contact you to resolve it. If a parcel is visibly damaged when the courier arrives, tell the courier at the time and ask for it to be returned to sender.

Returning your product

Send returned products to:

Projecta – Returns 1500 Ferntree Gully Road Knoxfield VIC 3180 Australia

Include your full name, contact number, email address and RMA number with the return.

Returned goods remain your responsibility until they reach our warehouse, so please package them securely. We strongly recommend a tracked or insured postal service, and keeping proof of postage.

Return shipping costs

You are responsible for the cost of returning an item, and original shipping charges are not refunded. If a refund is approved, the cost of shipping may be deducted from the refund amount.

If Projecta confirms the product was damaged, faulty or incorrect, we will reimburse reasonable return shipping costs.

Refunds

Once your return arrives and passes inspection, refunds are processed within 5 business days to the original payment method. Your bank or card provider may take a few days more to show the funds in your account.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This policy is provided in addition to, and does not limit, your rights under the Australian Consumer Law.